Norlys: Improved data quality and customer-focused dashboards
Customer-focused dashboards and easily accessible insight portal
Client
Norlys
Industry
Energy and Utilities
Services
BI Reporting, Data Architecture
Technology
Power BI
Challenge
Norlys Insight had plenty of data but was fundamentally challenged in converting it to value creation due to data quality issues, decentralized storage, and limited use of analyses in the business. As a result, market insight did not become a natural part of strategic and tactical decisions.
Solution
Clear processes were created for data handling, and a series of customer-focused dashboards were developed. This ensured high data quality and an intuitive report format, making it easier to extract insights. Dashboards were made available in a reporting portal that was easily accessible to the entire organization.
Result
The organization has gained confidence in the data foundation, and the easy accessibility has meant that with less effort, more stakeholders are reached. This has strengthened customer focus and quality in decisions.
Customer insights have now become so easily accessible that users in the business have become more self-sufficient. Customer measurements have now gained high priority with us.
- Carsten Wiberg, Customer Insight Manager at Norlys
Data experts ready to advise you
Data experts ready to advise you
We have worked across a wide range of industries and functions - and we use that experience to create solutions tailored precisely to you. That's how we work. Every time.
Good decisions start with insight. And that doesn't come by itself. Data must be found, quality assured, organized, transferred, modeled, reported, disseminated, understood, interpreted and thus create insight. That is the craft we are passionate about.
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